1. Introduction
Welcome to Jaya Nine's Privacy Policy. This document explains what information we collect about you, how and why it is used, and what rights and choices you have.
Jaya Nine believes that data protection is not merely a legal obligation — it is a fundamental responsibility to our members. Hundreds of thousands of users across Bangladesh trust our platform, and safeguarding that trust is our top priority.
2. What Information We Collect
When you open an account and use our services at Jaya Nine, we collect several types of information. Under our Privacy Policy, this information falls into three categories:
Information You Provide Directly
Information you provide at registration — including your name, phone number, email address, date of birth, and payment account details. During the KYC process, a copy of your national ID or passport may also be required.
Automatically Collected Data
When you use Jaya Nine, certain information is recorded automatically — such as your device type, IP address, browser type, time spent on the platform, and the pages you visited.
Transaction & Gaming Data
Your deposit and withdrawal history, games played and how often, bet amounts, and win/loss records are all stored with your account.
| Data Type | Purpose of Collection |
|---|---|
| Name & Contact Information | Account Verification & Support |
| Payment Information | Secure Transaction Processing |
| Gaming History | Responsible Gaming Oversight |
| Device & Network Information | Fraud Prevention & Security |
3. How We Use Your Information
In accordance with Jaya Nine's Privacy Policy, collected data is used only for specific and legitimate purposes:
Account Management
The information you provide is used to create, verify, and keep your account secure.
Payment Processing
The necessary information is used to securely process deposits and withdrawals via bKash, Nagad, or Rocket.
Customer Support
Your information is used by our support team to resolve issues and respond to your queries.
Fraud & Scam Prevention
Your data is analyzed to detect unusual activity and keep your account and funds secure.
Legal Compliance
Retaining certain data is mandatory to meet applicable legal and regulatory requirements.
4. Data Sharing & Disclosure
Jaya Nine never sells your personal data or shares it with third parties for profit. However, data may be shared in a limited number of circumstances:
- Payment Providers: Minimal data is shared with authorized payment gateways to process transactions.
- Legal Authorities: Data may be disclosed to government authorities in response to a court order or official investigation.
- Cybersecurity: Limited data is shared with authorized technology partners engaged in fraud detection.
5. Cookies & Tracking Technologies
Jaya Nine uses cookies and similar technologies to enhance your experience. Under our Privacy Policy, you have the right to be informed about how cookies are used.
Essential Cookies
These cannot be disabled, as they are essential for maintaining your login session and ensuring security.
Analytical Cookies
Used to understand which pages are most visited and where issues occur. You can disable this at any time.
Performance Cookies
These cookies are used to speed up page loading and remember your preferences.
6. Data Retention & Deletion
Jaya Nine does not retain your data longer than necessary. In general, data is deleted within five years of account closure unless a legal obligation requires otherwise.
If you request deletion of your data, we will remove all information not subject to legal retention obligations as promptly as possible. This process typically takes up to 30 business days.
Contact our support team to learn more about your rights under our Privacy Policy.
7. Data Security Measures
Jaya Nine uses industry-standard technology to keep your data safe. As part of our Privacy Policy, our security framework is regularly reviewed and updated.
- All data is transmitted via SSL/TLS encryption
- Payment information is stored on a separate, secured server
- Regular security audits are conducted
- Staff are granted access only to the information necessary for their role
- Suspicious activity is monitored in real time
8. Your Rights
Under Jaya Nine's Privacy Policy, you have the following rights:
- Right to Know: You may want to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be updated.
- Right to Erasure: Under certain conditions, you may request that your data be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data.
- Right to Lodge a Complaint: If you have any concerns, you are welcome to contact us directly.
9. Policy Changes
Jaya Nine may update this Privacy Policy as needed. For significant changes, we will notify you in advance via email or through the platform. Continued use of our services after any changes constitutes your acceptance of the updated policy.
For any questions, reach us by email at: [email protected]